Privacy Policy

This Privacy Policy explains how Orchard Sparrow Studio (“we”, “us”) handles personal data when you visit our website or contact us about custom clothing services in Bristol, United Kingdom.

We process personal data under the UK GDPR and the Data Protection Act 2018. Questions may be directed to [email protected] or by post to 88 Maple Avenue, Bristol.

We collect information you submit through forms (such as name, email address, and message content), basic technical logs needed to operate the site, and cookie preferences you select. We use this data to respond to enquiries, run the studio or shop, and meet legal duties.

Legal bases may include steps prior to a contract, legitimate interests in operating a local business securely, and consent where required for non-essential cookies. We do not sell personal data.

We retain enquiry records only as long as needed for the conversation and ordinary bookkeeping, then delete or anonymise them. Access to inboxes is limited to staff who handle customer communication.

You have rights including access, rectification, erasure, restriction, portability, and objection under UK GDPR. To exercise rights, email [email protected]. You may also contact the Information Commissioner's Office (ICO) if you wish to lodge a complaint.

We use security measures appropriate to a small business website. No method of transmission is perfect; please avoid sending unnecessary sensitive data through web forms.

We may update this policy when practices or laws change. The current version will always be published on this page.